Privacy policy | The Green Rooms

Last updated: October 2026

The Green Rooms respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect when you visit our website, contact us, join our mailing list or make a booking, and how we use and protect that information.

Who we are

The Green Rooms is operated by The Green Rooms Margate Limited registered in England and Wales under company number 14300661.

Our registered address is 65 Godwin Road, Margate CT9 2HE.

For questions about this privacy policy or how we use your personal information, please contact us athello@greenroomsmargate.co.uk

Information we collect

Depending on how you interact with us, we may collect:

Your name and contact details, including your email address and telephone number.
Information you provide when making an enquiry, joining our mailing list or contacting us.
Booking information, including dates, accommodation or services booked, number of guests and other information you provide in connection with a booking.
Payment and transaction information. Payments may be processed by third-party payment providers and we do not necessarily receive or retain your full payment-card details.
Information about how you use our website, such as pages visited, links clicked, approximate location, device and browser information and IP address.
Your marketing and cookie preferences.
Information you choose to provide to us in correspondence or requests relating to your stay or visit.

Please avoid providing sensitive personal information unless it is relevant and necessary for us to provide the service you have requested.

How we use your information

We may use your personal information to:

Respond to enquiries and requests.
Manage accommodation, restaurant or other bookings and take payment.
Provide the services you have booked and communicate with you about them.
Send you news, offers and updates where you have chosen to receive them.
Operate, maintain and improve our website.
Understand how visitors use our website.
Measure the effectiveness of our marketing.
Show relevant advertising to people who have previously visited our website, where they have consented to the relevant tracking.
Prevent fraud, maintain security and comply with our legal obligations.
Manage our business and protect our legitimate interests.

Our lawful bases for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we rely on:

Contract – where processing is necessary to take steps at your request before a booking or to fulfil a booking or other contract with you.

Consent – for activities such as email marketing and certain cookies and advertising technologies where consent is required. You can withdraw your consent at any time.

Legitimate interests – where it is reasonably necessary for running and improving our business, communicating with customers, maintaining security or understanding our services, provided those interests are not overridden by your rights and interests.

Legal obligation – where we need to retain or process information to meet a legal or regulatory requirement.

Email marketing

If you sign up to The Green Rooms mailing list, we will use the information you provide to send you news, updates, offers and other marketing communications.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

We currently use Wix Email Marketing to manage our email communications. Wix may therefore process personal information on our behalf in providing this service.

Cookies, analytics and advertising

Our website uses cookies and similar technologies. Some are necessary for the website to function, while others help us understand how the website is used or support our advertising.

We use Google Analytics to help us understand website traffic and how visitors interact with the site.

We also use the Meta Pixel, provided by Meta, to measure activity on our website and support advertising on Meta services such as Facebook and Instagram. Where you have given the relevant consent, this may allow us to create audiences of people who have previously visited our website and show them relevant advertising.

These technologies may collect information including your IP address, device and browser information and information about your interactions with our website.

Non-essential analytics and advertising technologies are controlled through our cookie consent system. You can accept, reject or change your choices through the cookie settings available on our website.

For more information about the specific cookies and technologies in use, please see our cookie settings.

Bookings and payments

When online bookings become available, we will collect the information necessary to process and manage your booking.

Payments may be handled by third-party payment processors. Those providers will process payment information in accordance with their own privacy policies and security requirements.

Before online booking goes live, we will update this policy to identify the booking and payment providers we use.

Who we share information with

We may share personal information with trusted organisations that provide services to us, including:

Wix, which hosts and provides services used to operate our website.
Email and communications providers.
Analytics providers, including Google.
Advertising and social-media platforms, including Meta, where appropriate and subject to your cookie choices.
Booking and payment providers once online booking is introduced.
Professional advisers, IT providers and other suppliers where necessary to operate our business.
Public authorities or regulators where disclosure is required by law.

We do not sell your personal information.

International transfers

Some of the service providers we use are international organisations and may process personal information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law, including relying on applicable adequacy regulations or appropriate contractual safeguards where required.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and reporting requirements.

In general:

Enquiries and correspondence are retained for as long as reasonably necessary to deal with the enquiry and any subsequent relationship.
Booking and transaction records may be retained for up to six years where necessary for accounting, tax or contractual purposes.
Marketing information is retained while you remain subscribed, although we may retain a minimal suppression record if you unsubscribe so that we can respect your preference not to receive further marketing.
Website analytics and advertising data is retained in accordance with the settings and retention periods of the relevant platforms.

We periodically review the information we hold and delete or anonymise information we no longer need.

Your rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These can include the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information in certain circumstances.
Ask us to restrict how we use your information.
Object to certain uses of your information, including direct marketing.
Withdraw consent where we rely on consent.
Ask for certain information to be transferred to you or another organisation.

To exercise any of these rights, contact us at hello@greenroomsmargate.co.uk

You have the right to object at any time to our use of your personal information for direct marketing.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. You can find information about making a complaint at the ICO website.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No method of transmitting or storing information online is completely secure, however, so we cannot guarantee absolute security.

Links to other websites

Our website may contain links to websites or services operated by other organisations. We are not responsible for their privacy practices, and you should review their privacy information when using those services.

Changes to this policy

We may update this privacy policy from time to time, including when we introduce new services or change the technology we use. The latest version will always be published on this page, with the date of the most recent update shown at the top.